Shipping Policy
Every Silence order is packed with care and dispatched promptly. Here's everything you need to know about getting your order to your door.
Processing Time
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.
You'll receive a shipping confirmation email with your tracking number once your order is on its way.
Shipping Rates & Delivery Times
| Region | Estimated Delivery | Rate |
|---|---|---|
| South Africa (Standard) | 3–5 business days | Calculated at checkout |
| South Africa (Express) | 1–2 business days | Calculated at checkout |
| Africa (International) | 7–14 business days | Calculated at checkout |
| Rest of World | 10–21 business days | Calculated at checkout |
Order Tracking
Once your order ships, you'll receive a tracking link via email. You can also track your order anytime on our Track Your Order page.
Customs & Duties
For international orders, customs fees and import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our shipping rates.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at support@silencebrand.store with your order number. We'll investigate and keep you updated every step of the way.
We move quietly, but we move fast.