Frequently Asked Questions
We keep things simple at Silence. Here are answers to the questions we hear most.
Orders
How do I place an order?
Browse our collections, select your size, and click "Add to Cart". When you're ready, head to checkout and follow the steps. It's that simple.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Contact us at support@silencebrand.store as soon as possible and we'll do our best to help before dispatch.
Will I receive an order confirmation?
Yes. A confirmation email is sent immediately after your order is placed. Check your spam folder if you don't see it within a few minutes.
Sizing
How do I find my size?
Each product page includes a size guide. Our pieces are designed with a relaxed, unisex fit — when in doubt, size up for an oversized look or size down for a more fitted feel.
Do your clothes run true to size?
Generally yes, but fit varies by style. Check the size guide on each product page for specific measurements.
Shipping
How long does delivery take?
South Africa: 3–5 business days. International: 7–21 business days depending on your location. See our full Shipping Policy for details.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can also visit our Track Your Order page anytime.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with tags attached. See our full Refund & Return Policy.
How long does a refund take?
Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.
Still have questions?
We're here. Reach out at support@silencebrand.store and we'll get back to you within 1–2 business days.